Hi, I’m Dave Norris and I am the Senior Technician and Wide Format print specialist here at Tetenal.
My role is to support the sales team with in depth knowledge of the large format printers we have available and advise on best solutions for customers.
Basically if something seems, impossible, or is a bit strange it will usually end up with me to make it work. I carry out demonstrations in our new wide format print room where customers can visit us and try all the products and medias for themselves.
I often then carry out the installation of the equipment into customer sites integrating everything into existing workflows and software and also carry out full training to make sure the customer is setup and ready to print confidently when I leave. I also head up the colour management service where I create bespoke profiles for customers, this service is free if the customer is using one of our great Spectrajet papers but we can accommodate anyone who would like to have a bespoke profile created and provide advice on how to best utilise the profile and gain the best results possible from their printer.
As well as my Sales duties I am also the Senior Engineer dealing with escalated break down and fix situations and supporting the rest of the technical team with information and training when needed.
How I came to work for Tetenal – The story & history.
I came to work for Tetenal at the beginning of 2013. I received a call from Rob Blanchard asking if I would be interested in joining Tetenal as they took on a brand new project with Epson inkjet printers. He was interested in speaking to me as I had been working on Fuji and Noritsu drylabs since they first came out. I jumped at the chance as I have a long history with Rob as he gave me my first steps into the industry when I was 18.
I was interviewed by Rob and Chris Dawson and have since spent the last 19 years working on photographic print equipment.
What makes Tetenal special to you and why customers benefit from using Tetenal?
Tetenal are special to me as they provide a complete solution for the printing market and we like to build business partnerships not just customers by being there every step of the way. Our experienced sales team recommend the right machine for eqch situation and invitecuatomers to come and test all the different options at our fully furnished demo rooms.
The in house technical team carry out the installations and training and are on hand for any future issues as we are all manufacturers trained to repair the equipment we sell. We stock a vast number of products and everything our customers could possibly need with friendly sales staff waiting to assist them and take their orders.
What services you can personally offer:
- Workflow optimisation and software that could benefit productivity such as rips to reduce media waste and handle colour management.
- Colour management services from monitor and printer profiling to best practises for using print settings, profiles, colour intents etc.
- Training on printer use, maintenance and advanced features.
- Custom installations and hardware upgrades.
- Media recommendations for different types of jobs.
Some interesting facts about Dave:
What year did you join Tetenal?
What football/sporting team do you support?
What’s your favourite holiday destination?
Which three dinner guests would you invite to join you for the evening? (alive or dead).
- Ayrton Senna
- Alex Ferguson
- Freddie Mercury
You’re abandoned on a desert island and can have one each of these items to keep you company until you are rescued.
FILM – The Wolf of Wallstreet
ALBUM – Use Your Illusion 2 – Guns n Roses
BOOK – Scarecrow – Matthew Reilly
TV SHOW – Breaking Bad
OBJECT – Football
Tell us an interesting fact about you that not everyone would know.
I love cars and motor racing. Most of my free time is taken up with cars in some form.